Initially I ordered the ""trial"" sample and paid the $4.99 for shipping.Within the time period allowed to cancel further shipments I called to cancel further shipments at which time the customer service rep offered me another bottle at ""no charge"" and I was not even charged for shipping.
I thought........ok, I'll give it a couple more weeks and see if indeed this stuff really works. Well...........I HAVE been PAIN FREE for a week now !!!!!!! I was told if I wanted to cancel an ""auto-ship"" I needed to call by Oct. 31st.
(today). Prior to making the call I had noticed on-line that my credit card had ALREADY been charged for the $74+ for another shipment. I called ""Instaflex"" and the rep assured me my credit card would be refunded. We'll see????
BTW.........I only stopped using the ""Instaflex"" temporarily due to the fact I'm seeing a doctor for my knees and he wants to verify whether my knees are improving or my relief is temporary and due to something other than the ""Instaflex"".Within a week or so I should know and it's VERY likely I may be ordering more of the ""Instaflex"".
Reason of review: Good customer service.
I liked: Received additional free trial.
I didn't like: Charged before cxl date.