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8 Customer testimonials

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Instaflex is a joint relief supplement that can be found in thousands of stores, including GNC, Vitamin Shoppe, Vitamin World, and Rite Aid, across 18 countries worldwide. Instaflex can be reached directly at 800-436-0920. It is a revolutionary joint health formula which has been scientifically developed to relieve joint discomfort and support overall joint health, and is made from all natural ingredients. Instaflex is also an official sponsor of the Arthritis Foundation.

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Roberto R Dhv

Im very unsatisfied

Mar 30, 2020

I got charged $74 to my account for a sample pills. I was only suppose to pay for shipping

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Loss:

$70

Preferred solution: Full refund

Instaflex's reply to: Trying to Cancel.

Marsha – Your account was canceled when we received your request. Our email account has an auto responder on it that automatically sends a reply to customers when they email us, letting them know we received their email, it is in queue, and we will get back to them within 24-48hrs. The vast majority of the time it is much faster than that 24-48hr period. If you need anything else, please don’t hesitate to email us back

author's review

Marsha D Bbr

Trying to Cancel.

Mar 23, 2020

I get no answer to my phone call.I e mail them and got an answer.they said it will take 24 to 48 hours to get back to me.

Thank you.

Loss:

$37

Preferred solution: Cancellation as of 3/23/20

User's recommendation: You can not cancel .They do not answer their phones.

Instaflex's reply to: Junk does not work on our knees

Ann – We’re very sorry to hear the product didn’t work for you or your spouse. There is a lot of science and clinical research that went into the formulation and manufacturing of Instaflex Advanced, so while it does not work for every as their root causes of discomfort are different, we can assure you that it isn’t a junk product. We were not able to locate an account in our system that matches the information you used for your posting. If you need any customer service assistance, we’d be more than happy to help. Please email us at support@instaflex.com or give us a call at 800-436-0920

author's review

Ann G Fid

Junk does not work on our knees

Mar 08, 2020

Me and my wife tried this . Followed the directions.

Does not work.

Glucosamine much better. Also we were in a trial only and they keep sending the crap to us and billing our credit card every month.

Preferred solution: Full refund

User's recommendation: Do not buy this product,does not work

David B Tsk

Unauthorized use of my credit card.....FRAUD!!!!

Feb 28, 2020

Simple....cut and dried...ordered sample then ordered a couple times at the special three for 119.97....39.99 each if u ordered 3-5 bottles......ELECTED NO AUTOSHIP...BOTH TIMES JAN FEB 2020 SNUCK IN ONE FULL PRICE FOR 74.98 a bottle....MISSED JAN BECAUSE I TRUSTED THEM......MY BAD....NOTICED FEB.BANK TOLD ME OF JANUARY....SO LOOKS LIKE I NEED MY CC REFUNDED 74.98 times 2...Fraudulant use of my cc...or the bank will take over.. TOO BAD..USED B4 AND KIND OF LIKED THE PRODUCT BUT COULDNT AFFORD AND HAD TO STOP FOR AWHILE.....IM A RETIRED SENIOR.....DONT SEND EVER AGAIN.....CANT BE TRUSTED....AS I SAID TOO BAD!!!!!

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Loss:

$150

Preferred solution: Full refund

Instaflex's reply to: Cencellation

Christine – We have cancelled your account and an automated confirmation of this cancellation has been sent to your email address. Please contact us directly at support@instaflex.com if you need any further assistance

author's review

Anonymous

Guest-1804797

Cementon, Pennsylvania

Cencellation

Feb 26, 2020

I just ordered your free trial 2 week supply ofstaflex and would like to cancel and have my postage refunded. There is no doubt that this product does work but after reading several comments about how you continue to send bottles and charge monthly so I am not comfortable with placing an order at this time. Sincerely, Christine Pheney 294 woodsbluff Courth South, Bath PA ppheney@***.com

Instaflex's reply to: I want to cancel my subscription

Hi – We’d be happy to cancel your account for you, but the information attached to this posting does not match an account in our system. You can email us at support@instaflex.com or you can give us a call 24/7 at 800-436-0920 and any of our agents would be glad to help cancel your account for you.

author's review

Eileen R Okg

I want to cancel my subscription

Feb 17, 2020

I can not reach them by phone. No answer at many different tries.

Preferred solution: Please cancel subscription

Instaflex's reply to: Request for refund for a cancellation

Terry – We’re very sorry about any delay. With the holidays we were behind a couple days due to slower delivery times on receiving returns and processing them was slightly slower due to holiday hours. Your return was received and refund was processed yesterday, shortly after you posted this, through normal course of processing. Please don’t hesitate to reach back out if you need further assistance.

author's review

Terry J Llz

Request for refund for a cancellation

Jan 06, 2020

I've been trying to get my refund for about 3-4 weeks now and I feel like I'm getting the run-around about my money

Cons:

Unethical business practices

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

AMY A Uqz

Didnt like the product..

Dec 30, 2019

I hurt more as I took it..

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Loss:

$50

Pros:

Too expensive

Cons:

Price and the fact that thep keep sending the product

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Instaflex's reply to: It doesn't work for my flexibility and I don't care for anymore. Thanks

Aaron – We’re very sorry to hear the product did not work for you. Our records show your account was canceled when you phoned into us, about 24 hours after making this post. If you need any additional assistance, please don’t hesitate to reach back out to us directly.

author's review

Aaron B Mxy

It doesn't work for my flexibility and I don't care for anymore. Thanks

Dec 28, 2019

Im very unsatisfied with the product and I have informed my card service to cancel present and future payments that's not authorized by me

Loss:

$74

Cons:

Fraudulent charging without authorization

Reason of review:

Problems with payment

Preferred solution: Full refund

Instaflex's reply to: I want to cancel my subscription

Amar – Our records show you phoned into us about 8 minutes after making this posting, an agent was able to help you cancel your account, stop your monthly shipment and void the charge. As it stands now, you’re fully canceled and not billed for anything other than the trial. If you need any additional assistance, please don’t hesitate to reach back out to us directly.

author's review

Madisson Hux

I want to cancel my subscription

Nov 25, 2019

I I got charge for subscription that I did not authorize

Loss:

$75

Cons:

Charged my card without authorization

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

Instaflex's reply to: False advertisement

We’re very sorry if there was any confusion when responding to one of our advertisements. We have several different products that are advertised and they each have different offers. Our Instaflex Pain Cream advertisements offer free shipping with purchase. In order to receive the free shipping all you need to do is make a purchase, there is no subscription required. You do have the option though to make the purchase and also sign up for subscription if you like. We also have Instaflex Advanced ingestible supplement where customers can pay for a sample to try and this item has a subscription component. We’re sorry if you were confused by either offer. Please contact us directly at support@instaflex.com if we can help in any way.

author's review

Georgine Daq

False advertisement

Oct 06, 2019

you offered but when this product on channel 34 free with free shipping but when you go to website they want you to subscribe

Instaflex's reply to: cancel my account?

Felix – Our records indicate your account was canceled this morning when you phoned into our customer care center. You were sent an automated email confirming this cancellation as well. If you need additional assistance, please don’t hesitate to contact us back directly.

author's review

Felix F Ini

Long Beach, California

cancel my account?

Aug 24, 2019

my name is Felix Fernandez 2109 Myrtle ave Long Beach CA 90806... I like to cancel my account that you provide me direct or undirect I do not like your business or your product.

Instaflex's reply to: Instaflex charge

Malik – We’re sorry about any confusion there may be with your account. Our records show you called us on 7/31 for the first time, your account was canceled and you were issued return instructions. You phoned back to us on 8/7 about this order, but this time the caller was a woman. The same return instructions from 7/31 were issued on how to return to us for a full refund. We reviewed both phone calls and there was no mention of GNC and we would never direct a customer to return a product there that wasn’t bought directly from them. As it stands now, your account has been canceled, return instructions were issued, and we’re awaiting the return from you. Please don’t hesitate to contact us back directly if you need further assistance.

author's review

Malik l Xch

Instaflex charge

Aug 07, 2019

I ordered sample and also called right away to cancel future orders but two weeks later I got another bottle and they charged my card $74 . I called and they told me take it gnc store to return to save money because they will charge me $7 for return .

Went to gnc store the guy refused flatly and told me to call gnc and return on line . Took me another 2 hours and still waiting for customer service

Very dishonest

Loss:

$74

Pros:

Too expensive

Cons:

Dishonesty

Reason of review:

Poor customer service

Preferred solution: Full refund

Sylvia C Mrc

El Paso, Texas

Good product

Jul 21, 2019

I have osteoarthritis with pain this has help me. Thank you

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Reason of review:

Good quality

Instaflex's reply to: Refund

Teresa – We’re sorry you received an unwanted shipment. Our records do not show receiving any communication from you about your account after placing your original order. We have canceled your account for you after receiving this message. We’d also be more than happy to assist you with a full refund, as we would any customer since we offer a full money back guarantee. If you could kindly contact us at support@instaflex.com or call us at 800-436-0920 we’d be more than happy to help you with the refund.

author's review

Teresa Kbt

Livingston, New Jersey

Refund

Jul 08, 2019

I wrote u all and said I didn’t want the product after my free trial so u go and bill my card. That’s not how u do business. I want my money back

Loss:

$75

Pros:

Too expensive

Cons:

Overdraft

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I want to report something else

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