Instaflex's reply to:

Request for refund for a cancellation

Terry – We’re very sorry about any delay. With the holidays we were behind a couple days due to slower delivery times on receiving returns and processing them was slightly slower due to holiday hours. Your return was received and refund was processed yesterday, shortly after you posted this, through normal course of processing. Please don’t hesitate to reach back out if you need further assistance.
author's review
ID
#1753163 Review #1753163 is a subjective opinion of poster.
Cons
  • Unethical business practices
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
New Reviewer

I've been trying to get my refund for about 3-4 weeks now and I feel like I'm getting the run-around about my money

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Didnt like the product..

I hurt more as I took it..
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ID
#1746492 Review #1746492 is a subjective opinion of poster.
Pros
  • Too expensive
Cons
  • Price and the fact that thep keep sending the product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
Instaflex's reply to:

It doesn't work for my flexibility and I don't care for anymore. Thanks

Aaron – We’re very sorry to hear the product did not work for you. Our records show your account was canceled when you phoned into us, about 24 hours after making this post. If you need any additional assistance, please don’t hesitate to reach back out to us directly.
author's review
ID
#1744977 Review #1744977 is a subjective opinion of poster.
Cons
  • Fraudulent charging without authorization
Reason of review
Problems with payment
Loss
$74
Preferred solution
Full refund
New Reviewer

Im very unsatisfied with the product and I have informed my card service to cancel present and future payments that's not authorized by me

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Instaflex's reply to:

I want to cancel my subscription

Amar – Our records show you phoned into us about 8 minutes after making this posting, an agent was able to help you cancel your account, stop your monthly shipment and void the charge. As it stands now, you’re fully canceled and not billed for anything other than the trial. If you need any additional assistance, please don’t hesitate to reach back out to us directly.
author's review
ID
#1716424 Review #1716424 is a subjective opinion of poster.
Cons
  • Charged my card without authorization
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Full refund
New Reviewer
Instaflex - I want to cancel my subscription

I I got charge for subscription that I did not authorize

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Instaflex's reply to:

False advertisement

We’re very sorry if there was any confusion when responding to one of our advertisements. We have several different products that are advertised and they each have different offers. Our Instaflex Pain Cream advertisements offer free shipping with purchase. In order to receive the free shipping all you need to do is make a purchase, there is no subscription required. You do have the option though to make the purchase and also sign up for subscription if you like. We also have Instaflex Advanced ingestible supplement where customers can pay for a sample to try and this item has a subscription component. We’re sorry if you were confused by either offer. Please contact us directly at support@instaflex.com if we can help in any way.
author's review
ID
#1672856 Review #1672856 is a subjective opinion of poster.
New Reviewer

you offered but when this product on channel 34 free with free shipping but when you go to website they want you to subscribe

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Instaflex's reply to:

cancel my account?

Felix – Our records indicate your account was canceled this morning when you phoned into our customer care center. You were sent an automated email confirming this cancellation as well. If you need additional assistance, please don’t hesitate to contact us back directly.
author's review
ID
#1635497 Review #1635497 is a subjective opinion of poster.
New Reviewer

my name is Felix Fernandez 2109 Myrtle ave Long Beach CA 90806... I like to cancel my account that you provide me direct or undirect I do not like your business or your product.

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Instaflex's reply to:

Instaflex charge

Malik – We’re sorry about any confusion there may be with your account. Our records show you called us on 7/31 for the first time, your account was canceled and you were issued return instructions. You phoned back to us on 8/7 about this order, but this time the caller was a woman. The same return instructions from 7/31 were issued on how to return to us for a full refund. We reviewed both phone calls and there was no mention of GNC and we would never direct a customer to return a product there that wasn’t bought directly from them. As it stands now, your account has been canceled, return instructions were issued, and we’re awaiting the return from you. Please don’t hesitate to contact us back directly if you need further assistance.

author's review
ID
#1615798 Review #1615798 is a subjective opinion of poster.
Pros
  • Too expensive
Cons
  • Dishonesty
Reason of review
Poor customer service
Loss
$74
Preferred solution
Full refund
New Reviewer

I ordered sample and also called right away to cancel future orders but two weeks later I got another bottle and they charged my card $74 . I called and they told me take it gnc store to return to save money because they will charge me $7 for return .

Went to gnc store the guy refused flatly and told me to call gnc and return on line . Took me another 2 hours and still waiting for customer service

Very dishonest

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New Reviewer

Good product

I have osteoarthritis with pain this has help me. Thank you
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ID
#1595530 Review #1595530 is a subjective opinion of poster.
Location
El Paso, Texas
Reason of review
Good quality
Instaflex's reply to:

Refund

Teresa – We’re sorry you received an unwanted shipment. Our records do not show receiving any communication from you about your account after placing your original order. We have canceled your account for you after receiving this message. We’d also be more than happy to assist you with a full refund, as we would any customer since we offer a full money back guarantee. If you could kindly contact us at support@instaflex.com or call us at 800-436-0920 we’d be more than happy to help you with the refund.
author's review
ID
#1581699 Review #1581699 is a subjective opinion of poster.
Pros
  • Too expensive
Cons
  • Overdraft
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
New Reviewer

I wrote u all and said I didn’t want the product after my free trial so u go and bill my card. That’s not how u do business. I want my money back

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Instaflex's reply to:

Cancelling my order

Sally – Your order has been canceled and an automated email has been sent to you confirming this as well.
author's review
ID
#1566158 Review #1566158 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel any coming orders...
New Reviewer

Sally Hogan

8130 S Essex Ave. Chicago 60617

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Instaflex's reply to:

Did not order but was billed

Ivan – It appears you attempted to contact us prior to open business hours. You can contact us via email at support@instaflex.com 7 days a week or by calling us at 800-436-0920 M-F 9am-9PM EST, Saturday 10-6:30PM EST, or Sunday 10-4 EST. We look forward to helping you.
author's review
ID
#1546040 Review #1546040 is a subjective opinion of poster.
New Reviewer

I called but was not assisted

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Instaflex's reply to:

Works fine

Janice – We’re so happy to hear that it is working for you. We understand you’d prefer to buy it elsewhere and we have canceled your account. You should also receive an automated email confirming this as well.
author's review
ID
#1545630 Review #1545630 is a subjective opinion of poster.
New Reviewer

While it works i am canceling my order it is much cheaper on amazon

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Instaflex's reply to:

Instaflex Free Sample Scam

Diana – Our records indicate you phoned into us a few hours after making this posting. Your account was canceled a your request and you were subsequently issued a full refund for your undeliverable package. If you need any additional assistance, please don’t hesitate to contact us back directly.
author's review
ID
#1541471 Review #1541471 is a subjective opinion of poster.
Cons
  • Fraud
  • Charged my card without authorization
  • Fraudulent charging without authorization
Reason of review
Problems with payment
Loss
$75
Preferred solution
Full refund
New Reviewer

I ordered the Instaflex free sample and they charged my card $74.98! Beware of ripoff. Am going to call them.

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Instaflex's reply to:

The wrong address is on my order

Ineshia – Our records show that you phoned in to us this morning and updated the address on the order. Your order will ship out to the corrected address. Please don’t hesitate to contact us back directly should you need any additional assistance.
author's review
ID
#1514632 Review #1514632 is a subjective opinion of poster.
New Reviewer

Jacksoneshia@***.com ineshia jackson

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New Reviewer

Deceptive purchase practices

I ordered the 2week free trial for $4.99 and didn't realize I was automatically signed up for monthly charges to my credit card. The charge of $74 plus was charged and my credit card company contacted me immediately to advise me of a suspicious charge to my card and ask if I had made that purchase. I advised them that I had not, not knowing about the membership requirement listed way down in the ordering info! I consider that a sneaky tactic and my card company refused to pay for the purchase, thank goodness! About a week later I received a one month supply of instaflex! I have not even begun the two week free trial supply yet and why would I order a monthly supply of anything that I don't know whether it will be effective for my pain? Any way, I am preparing to send it back but noticed I have to call the company to obtain a "RMA number" or they won't accept the return package!
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ID
#1503806 Review #1503806 is a subjective opinion of poster.
Reason of review
Problems with payment