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87 Company responses
8 Customer testimonials
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Instaflex is a joint relief supplement that can be found in thousands of stores, including GNC, Vitamin Shoppe, Vitamin World, and Rite Aid, across 18 countries worldwide. Instaflex can be reached directly at 800-436-0920. It is a revolutionary joint health formula which has been scientifically developed to relieve joint discomfort and support overall joint health, and is made from all natural ingredients. Instaflex is also an official sponsor of the Arthritis Foundation.
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Susan B Qhs
map-marker Greenville, North Carolina

Customer service

The last customer service representative is the only one of the four I tried to call and cancel my subscription with that wasn't rude , talked loudly interrupting me and the last lady was nice and helpful. The first three I called over the last two weeks were the rudest people I have EVER had to deal with!

I was charged for a product I never received!

The product made me sick and I had a family member die during the trial period! Do NOT BUY THIS PRODUCT!!

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User's recommendation: DONT BUY THIS PRODUCT!!!

Helpful

Instaflex's reply dated May 13, 2024 to: Danette V Ezn's review

Hi Danette - Our records show your account was canceled and the charge you referenced was voided and did not post. Our records show you did not contact us prior to the posting and we would have been happy to assist and provide the same level of service to stop the shipment and cancel your account for you. Should you need any further assistance, please don't hesitate to contact us at support@instaflex.com
author's review
Danette V Ezn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

A charge on my bank account i did not approve

I looked at my bank account. It shows you charged me $82.44 for something I did not approve of.

This money needs to go back into my account immediately. I do not have extra money in my account any money that is in there is for my bills due. Now a bill is not going to go through because you took money from my account. I need the monety back in my bank account.

Is this some kind of a joke.. I am on a very tight limited budget. The money in my bank account is already being used for my bills. There isn't any extra for you to take $82.44.

Return this amount immediately to my bank account or I will report it as fraud through my bank. I did not order this.

Danette Villeggiante

danettekaye@***.com

707 843 ****

Loss:
$82

Preferred solution: Full refund

Helpful

Instaflex's reply dated Apr 19, 2024 to: Guest-5790875's review

Hi John - The retail or MSRP on Instaflex Advanced is $69.99, plus any applicable shipping or tax. Depending on location (due to local taxes) the price can vary and in some instanced be $81 or $82. We do run promotions from time to time and do offer discounts for bulk purchases. Our records show that you were able to speak to a representative and they were able to help you with your price to be more consistent with past purchases. Please don't hesitate to reach out directly should you need any further assistance
author's review
Anonymous
map-marker Milford, Massachusetts

Price

I ordered a 3 months supply of Instaflex Advanced around April 1st.I received 1 bottle of Instaflex about 1week later and was billed $81.00 on my Visa.Ive been a loyal customer for 5 years and have paid $30.00 a bottle for a 5 month supply.Is $82.00 a bottle the going rate now or did I getter ripped off.That price is too steep for me.John Baldassari."42-5 Stoneybrook.Millis Ma 02054".Hate to lose your business.Please respond.

Helpful
deb c Qjp
map-marker Jamestown, Tennessee

Speak to a representative about my order

I dialed the 800 number provided but there was no answer. I called a few days ago and was out on hold, after 45 minutes of waiting on someone to help me, I hung up.

i am very unhappy with the service and lack of miscommunication. originally, I was told the trial bottlle would only cost me shipping and handling. nothing was said that i would be charged $83.00 and something which was coming out of my checking account. i was so embarrased to call my bank on that charge.

then to my suprise, i got another bottle which neither shipment had an invoice. the next thing i knew, another debit was on my bank account. would you please reimburse my checking account for the two separate charges. i am on a fixed income and have to watch what i spend.

i still have two bottles that have not been used. i honestly did not take any of the pills because of maybe reacting negative way. i take so much medicine. just reimburse my money to my online banking and let me know where to return the bottles of medicine.

i sure do wish i had known this was an automatic withdrawal.

thank you in advance for your help in understanding my situation. Deb

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User's recommendation: make sure the customer knows for sure what is going to happen. make sure someone is with you to make sure all is on the up and up.

Helpful
Newman Crr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Odessa, Texas

To discontinue product.

I received a free bottle of your product

I paid for shipping. Now you charge me 75.59,when I did not order your product.

I have turned it over to the fraud investigation of my bank.

Do not send any more. This is my request to stop any more shipments.

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Helpful
Resolved
Gary F Ebz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Idaho Falls, Idaho

Resolved: Cancel my subscription

Does not meet my expectations. Be aware there is no notification when your credit card will be charged for the continuing subscription.

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User's recommendation: Be aware there is no notification when your credit card will be charged for the continuing subscription.

Helpful
Chyanne Nap
map-marker South Beloit, Illinois

I want to return this I can not afford it i want money back never told you I wanted this it was supposed to be a free trial I need my money back asap

You charge me I though it was a free trial tick you end to buying it I didnt know they were going to charge me that much I need my money back cant afford it its too much Im on a fixed income

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Helpful
Resolved
Charles and Sandr W
map-marker Stockton, California

Resolved: Receiving bottles we didn't order!

Updated by user Apr 21, 2024

Company fixed the issue and I have been provided with apology.

Original review Mar 21, 2024

We have canceled all of our orders but have received 3 more bottles--. You keep sending them under 2 different names: {{Redacted}}.

We are old & feel we are being scammed and charged for them. We have already paid to send one bottle back but have 3 more here.

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1
Debra S Fsf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Glendale, Arizona

Cancelation

It is not helping my arthritis. I tried it for a few months and no change. Please cancel immediately!

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Helpful
Ahyan Vta
map-marker Oklahoma City, Oklahoma

Worthless

Doesnt work. Thought I was only getting the trial then you tried to get more money.

Card is blocked. Tried to stop before but you kept trying. Dont want the pills. Still dont have the email that I have been promised to stop this.

Send it now before I recall USSA or go even further. The card is going to be changed

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Helpful

Instaflex's reply dated Mar 13, 2024 to: Felecia B Dvv's review

Hi Felecia - We have canceled your account per your request. We're sorry to hear that it conflicts with your medication. If you need any additional assistance, please don't hesitate to reach back out to us directly at support@instaflex.com
author's review
Felecia B Dvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Cancel order and shipment

I cannot take this cause it conflicts with my health condition and medicinnes that I already taken. I take at least 8 different kind of medicines. His sI heard from different people I know says that this really worksT

Preferred solution: I'm asking for no monetary

User's recommendation: Keep taking it, I heard that it really works

1

Instaflex's reply dated Mar 10, 2024 to: lowell F Hoh's review

Hi Lowell - Your account was indeed canceled when you made the request as well as the pending charge was voided. Automated email were sent to the email address we on file confirming each of these as well as a manual email from customer service confirming these as well. Please don't hesitate to reach back out if you need any further assistance.
author's review
lowell F Hoh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Credit has not been issued

you wrongfully charged my credit card for %81.94 and the person I talked to said she was reversing the charge and closing the so called account and sending a confirmation. I have not received the confirmation. I would like to hear from the company and want someone to send me the confirmation that the charge has been reversed.

Thank you

918 409-****

lowellf@***.com

Loss:
$82

Preferred solution: Full refund

Helpful
Resolved
Janice W Hle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Resolved: Returned bottle

Sent an unopened bottle of instaflex back to company 3 weeks ago but havent received any response since

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Loss:
$75

Preferred solution: Full refund

User's recommendation: Do not buy! Terrible customer service!

Helpful

Instaflex's reply dated Oct 22, 2023 to: Giselle Daz's review

Hi - We're sorry to hear the product has not bee helping with your issues. We show you had 2 active accounts with us and both of those have been canceled. An automated email confirming the cancellation was also sent to the email address we have on file. Please don't hesitate to contact us directly should you need any further assistance.
author's review
Giselle Daz
map-marker Philadelphia, Pennsylvania

Not working for my problem doctor advised against it

I have been taking your product for 3 weeks and it doesn't help my problem please stop sending me the product but thank you for sending it so fast

Helpful
Gustava Gsk
map-marker Springfield, Virginia

I am not happy with this company please take my name and information out of database.

I cannot use the pills because of conflicts with my condition. Please take my card information off your data. Thank you.

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User's recommendation: Don’t

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