Reply by Instaflex

We're sorry if you had an issue with our trial program. Instaflex is sold in a variety of ways, the most common ones are through major retailers or directly from us. If a customer purchases directly from us they have the option to sign up for an 18-day trial, whereby customers have 18-days to try a sample of the product. Customers who do not cancel before the end of the 18-day trial period are enrolled in our autoship program. Customers may however cancel at anytime, during or after the trial period with no future obligation. We disclose all aspects of this program on our checkout page and require all customers to check a box stating they have read and agree to the terms before they can complete their order. We also include a copy of the term in the email receipt sent immediately after purchase, as well as sending several reminder emails before the end of the trial period. We're sorry if you missed these disclosures. Since you posted this complaint anonymously, we have no way of following if you. If you need additional service, please reach out to us at 877-869-3310.
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Pinckney, Michigan
1.0
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Customer service
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0 comments

I was charged $74.95 for 30 day trial.I had never seen in my requesting a sample that this would happen.

I called and was told if I refused delivery I would not get a refund. This is totally Not a way to gain consumer confidence in a product. At this point even if it worked I would never buy or deal with this company. They want you to pay for the shipping back even though it is a scam to charge you.

I am totally against this type of scheme!Never again!

Reason of review: Problems with payment.

I didn't like: There value of their customers, Unethical business practice, Dishonest.

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