Instaflex's reply to:

Instaflex - Cancel my autoship

Michelle – Your account is indeed canceled. Should you need anything else, please don’t hesitate to contact us back directly.
author's review
ID
#1464864 Review #1464864 is a subjective opinion of poster.
Service
Instaflex Supplement Free Trial

They canceled it and sending me an email.

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Instaflex's reply to:

Instaflex - I need the $80.31 deducted from account ..credited!!!

Beatrice - Our records show you were able to call in to us on 12/1 and you spoke with a representative who has able to help you cancel your account. They were also able to stop your shipment for you and issue you a full refund. If you need any additional assistance, please don't hesitate to contact us back.
author's review
ID
#1412114 Review #1412114 is a subjective opinion of poster.
Service
Instaflex Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

Checked my bank account today to find that $80.31 has been drafted from my account....I did not agree to this....the 14 day sample was all I wanted to try. It did NOT help my joint pain!

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Instaflex's reply to:

Instaflex - No product

Kristyl - We're sorry you didn't receive your order. Our records show you called us, shortly after posting this, we updated your address as it was submitted to us incorrectly, and we have shipped you out a replacement bottle. Should you need additional assistance, please don't hesitate to phone us back.
author's review
ID
#1403818 Review #1403818 is a subjective opinion of poster.
Service
Instaflex Supplement Free Trial

Never received product please contact me asap

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Instaflex's reply to:

Instaflex - 13572882

Marc – Your account has been canceled. In the future should you need assistance, please contact us directly by calling 800-436-0920. We do offer English, French, and Spanish languages for support.
author's review
ID
#1094982 Review #1094982 is a subjective opinion of poster.
Service
Instaflex Supplement Free Trial
Reason of review
je veux juste la commande gratuite pour le moment merci

numero de client 13572882 bonjours , apres avoir fait une commande de produit a l essais on me dis que il vont me réenvoyer une commande de 69.99 plus 4.99 de frais chaque mois et qui prendrons le payment sur ma carte de credit donc je voudrais cacellé toute transaction et seulement m envoyer la commande numero 25647651 je vais prendre l essais gratuit et si ca vas bien je recommenderai plus tard ,,,, merci svp me le confirmé par email a ( maboul41@hotmail.com ) que vous avez cacellé toutes commandes qui suis l essais gratuit bien a vous Marc Boulanger 873 beaulieu mcmasterville quebec j3g5a5 telephone 450-536-0437

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Instaflex's reply to:

Instaflex - Very bad experience

Our records show you signed up for 2 different trial, one on 6/18 and one on 6/19. This is why you see you were charged twice as much for the trial. We however caught the 2nd shipment, stopped it, and issued you a refund. This was for the 6/19 order, and that account was canceled. Your order from 6/18 shipped the following morning and on 7/6, 18 days later, not the 7 you assert below, your account went into monthly shipment. We canceled your account for you as posting this complaint is the first form of communication we have received from you since placing your two orders. We always ask that customers please try and contact us first if they have a question or need assistance. If you need further help, please call us at 800-436-0920
author's review
ID
#1079575 Review #1079575 is a subjective opinion of poster.
Service
Instaflex Supplement Free Trial
Reason of review
Poor customer service

My initial order was charged $9.99 on my credit card instead of the $4.95 as mentioned originally.l Then they charged $78.73 only after 7days instead of the 14day allowance to decide whether i wanted to continue or not. This is unacceptable.

I has no choice but to accept this.

I do not appreciate their lack of commitment and do not want any more of these shipments. I will find another way SO please honor my request and do not send anymore, as I will advise my Credit card company to refuse any further charge Besides, if i want some more, i can get it at GNC at a cost of half the price.

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Instaflex's reply to:

Instaflex - Supplement Free Trial Review

Hi – Our records show you posted this complaint prior to calling in to our customer service department. Our records show the representative was able to cancel the account at your request and give you an RMA # for a full refund. Please let us know if you need additional assistance, we always encourage customers to contact us first so that we may assist them with their account.
author's review
ID
#1005116 Review #1005116 is a subjective opinion of poster.
Service
Instaflex Supplement Free Trial
Reason of review
Problems with payment

I paid 4.99 for shipping n handle with my credit card for the 14 free days of pill i did not like this product but yet without my permission this company took74.98 off my card an i want it put back on my card an i dont not want this product anymore an for this to be taking off my card again if its not back on my card i will get in touch with my lawyer i did not appoval this an am not happy about this i will be calling early in the moring thank you

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