Reply by Instaflex

We would be more than happy to assist you with your account if you can contact us directly. You may contact us by calling 877-869-3310 or by emailing us at support@instaflex.com. We look forward to helping you.
Author's
Pittsburgh, Pennsylvania
31 comments

The Instaflex company took 74.98 from my account in January.Soon after I received the product I called the customer service no.

and got a RMA no. to return the product . I took it to the post office and handed it to the postal worker and still did not receive the refund. They tell me they never received it.

How did they get to me? I have called numerous times and they tell me to talk to a supervisor and put me on hold or promise to have someone contact me within 72 hrs. and I'm still waiting.

Do not ever order from them !It doesn't work anyway!!!

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Anonymous
#493962

I ordered Instaflex after reading all the great reviews. I knew I was ordering the 14 day trial supplement, I also knew that if I didn't call to cancel within a certain time frame that I would be charged $74.98 and sent a 30 day supply.

I ordered these for my Husband and would have to say that they have helped him immensely. He no longer has throbbing knees and his mobility has greatly increased.

I do not believe that this company misrepresented itself in any way, shape, or form.

Anonymous
#484572

I am another victim for two months. I cancelled today.

Be CAREFUL with this kinds of trial. It is my $150 leason.

Anonymous
#484546

I just sent an e-mail to Instaflex, which is my fourth attempt (the other three were two phone calls and a hard copy letter to their customer support) to remove the amount of $74.98 from my credit card account because, as instructed, I returned the unsolicited second bottle to them and included the proper return number and return information as instructed by their customer support.Their advertising makes the trusting individual think he/she is ordering a free sample with an additoional $4.99 for shipping.

It has now been about a month of attempts, and this overcharge of $74.98 has not been removed from my account. As others have been concerned, I am afraid that they will continue to charge my account because of their initial trick to get me to subscribe. Their customer support number is 877-869-3310.

Their address is INSTAFLEX, MS# 730, 341 W.6100 SOUTH, MURRAY, UT 84107

The Instaflex advertising is a perfect bait-and-switch operation that will probably require a class-action lawsuit (welcome any atttorneys) that should be easy to register.

Anonymous
#456281

Never give your CC info out UNLESS you read the fine print....If you don't call within 18 days, which they state in the fine print...they will cahrge you...You cannot assume everyone is honest bc its just not so in this wicked world we live in.

Anonymous
Wickersley, England, United Kingdom #412806

I have tried to call the customer service number several times.After a message that says the call may be recorded for quality assurance,it disconnects.

Has anyone been successful in either getting his/her money back or stopping the automatic delivery?Thanks for any suggestions you may have.

Anonymous
#404311

The problem is TELEBRANDS.com as this company is the Main Problem, and is a SCAM -- CNN and FOX will be notified also, to tell them not to advertise at all -- our Lawyer is suing them.

Anonymous
#403311

I learned to read all places that offer a free sample.I got caught in this way before.

Never again.But, I do like the Instaflex, as it has helped me very much.

Anonymous
Rantauprapat, Sumatera Utara, Indonesia #341139

I understand the fustration coming from those who have been billed for the 79 some dollars, lesson learned, I read their terms and conditions which suprisingly were very clear and brief, and it clearly states there that if by the 18th day you dont contat them to let them know you did not like the product they will begin auto filling and auto drafts .. Lesson learned

Anonymous
#320911

This is the second time I have tried buying off of the net.The other purchase was from a company in Utah also.

Same way of doing business.

Instaflex will be on my list of tell others to not use.Then, to go to GNC and see it marked $20 less may give me the desire to take this to a legal level.

Anonymous
#320253

Lonnie - We are open Monday - Friday 8am-10PM EST and Saturday 9am-2PM Est at 877-869-3310, or you can email us anytime at support@instaflex.com.

Thanks,

Instaflex Support

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