Reply by Instaflex

We’re sorry that you had an issue with our trial program. Instaflex is available in a number of different ways, one of which is through a trial program. We disclose all aspects of the trial program on the checkout page, directly above the checkout button and require all customers to check a box stating they have read and agree to these terms before they can complete their order. We’re sorry if you missed these disclosures. We also include a copy of the terms in the email receipt as well as send 2 reminder emails about the trial program. Our records show that your account is canceled and that a representative issued you a RMA #. If you need additional help please don’t hesitate to contact us back.
Atlanta, Georgia

I ordered a trial for my mother who suffers from arthritic joint pain. It did not work for her.

A month later, $54.98 was taken from my account. I went back to the website to see why they had taken this money only to find out that they have some sketchy "auto refill" service. They should have made this more clear instead of hiding it in the fine print! I am absolutely appalled!

Now I have to wait for the package to be delivered, return it, then wait for my refund. I will never ever deal with them again.

Reason of review: Poor customer service.

Monetary Loss: $55.

Preferred solution: Full refund.

Instaflex Cons: Being given discount just so they could get some money out of me, Not being able to cancel, Being lied to, Hidden charges.

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