Instaflex's reply to: Suspect company. I did not sign up for and order.

Hi Jeanette,
Worry sorry you had an issue getting through to us on the phone. Our records show that you were able to connect with a rep, your monthly shipment was stopped and you were issued a full refund. Should you need anything else, please don't hesitate to contact us directly at support@instaflex.com
author's review
Littleton Pkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Virginia Beach, Virginia
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#3784707 
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Suspect company. I did not sign up for and order.

I want a refund.I signed on for the trial offer for $5.99. My Account was charged for

$79.

I did not make an order for subscriptions. This is a scam just to get elder people's money. I want a complete refund, or I will put in a complaint with Bob.

I was on hold for 2 hours of music and a person suggesting I send an email. This is just a tactic to get the person to hang up.

User's recommendation: Don't sign up for the 5.99 trail they will charge your card 80 dollars

Helpful

Instaflex's reply to: I want to cancel my subscription

Hi - No problem, we understand that things come up. Your account has been canceled and an automated email has been sent to you as well confirming this cancellation. Please don't hesitate to reach back out to us after you have tried the product if you wish to reactivate.
author's review
Estee Okw
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#3778016 
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I want to cancel my subscription

Out town on emergency. Unable to use product within the trial period. Please extend time to use and respond

Pros:
  • Prompt service

User's recommendation: Not able to use....................................!!@@@@@@@!!@@@@@@@@@@@@@@

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Maria C Gbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Miami, Florida
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#3774700 
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Calls are never answer I have call for 3 days

Im calling to cancell because the product does not help me at all and can never get a return call or I stay waiting for an associate for over an hour and no help
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Loss:
$140

Preferred solution: Cancellation and refund of last order just received since product has not helped when I used at least most of first bottle . I need to return secon bottle and I want a full refund on that one

User's recommendation: Don’t ge involved with this co

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Nancy K Fja
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#3468609 
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Free Sample Shipping is not going through on my card

The phone call did not go through. The 1st # was a 1877# in your ad n I knew immediately it was a scam there. The rep barely spoke English. I hung up n called back on the # n a recording with a female with a British accent came on so I hung up. I've been trying to get this sample for over a month. My card isn't going through I have to give it in person. I was scammed n my card won't just let me mack a purchase online. So sorry for the inconvenience. We shop at GNC @ least once/month. Please help me, I would really like to try your supplement. 2 of my friends swear by it TYSVM
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Preferred solution: Free 2 week sample of Instaflex. My card won't go through online.

1
1 comment
Guest
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#2173413 
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Would like to at least try the sample but I see that it seems like a lot of people think it's a scam so I'm discouraged

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Instaflex's reply to: Could not cancel

Hi Charles - We're terribly sorry you had an issue getting through to us on the phone, that is highly abnormal as our hold times right now are less than a couple minutes. Customers can also contact us via email, support@instaflex.com, as well as using their online account self service. We have canceled your trial for you, which is still within the trial period, and an automated email has been sent to you confirming this as well. Please don't hesitate to contact us back if you need any additional help.
author's review
Charles C Jmp
map-marker West Valley City, Utah
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#3344492 
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Could not cancel

BI also signed up for the trial period. BUT after receiving the trial sample I have been trying for 3 days to cancel

Waiting over 1hr each time no one ever answered the phone. This is a scam

Preferred solution: Deliver product or service ordered

User's recommendation: Beware this is a scam

1
Glenda C Yge
map-marker Elizabethtown, North Carolina
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#3229344 
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My costumer experience was a10!

In the last 3 months, my father passed and my niece passed. I have had a brain fog and did not realize that I had not canceled my order. I'm right now in a financial stress because of the family loss! Your customer service department was very helpful! I was very disappointed that this product went up from 45 y to o over 80 dollars.
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Not so sure because my first bottle was 40 something but this bottle was over 80. Rather expensive

1
Najda K
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#2951055 
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Caitlyn and Ashley, your representatives were rude…would not let me speak…kept interrupting. No supervisor around…have to wait 24-72hrs to get a call back…ridiculous!!!

Horrible customer service. Tried to cancel future order...was told to call back after 14-28 days... I called back and was told that it's too late, you will be charged $74... told them that I did not receive pills, was told to track it down yourself.
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Loss:
$74

Preferred solution: Full refund

1
Quinn R Whq
map-marker Branford, Connecticut
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#2575294 
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Free trial shipping bag arrived empty

I suspect I kept getting an instaflex inserted between me and whatever I was looking at, and so eventually decided to try after a day of yard work and aching joints. Then, I forgot all about it until a package from Instaflex shipping department, white plastic approximately 8"x10", and EMPTY! No invoice, no literature, no product. I also received a suspicious activity alert from Discover card, and some unrecognized charge got cancelled, possibly yours, though I do not recall enrolling in a recurring shipment program, only shipping for the free sample, and at this point just would like to cancel all activity on this. Cancel any account, please explain empty envelope and what to do next, and with my appreciation, Thank you, Quinn Ramsby 31 Wakefield Rd Branford, CT 06405 USPS tracking # 9200 19** **22 4854 **** 63
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Helpful

Instaflex's reply to: Cancel an order

Hi - Based on the contact info you provided we were able to locate your account. It appears you phoned into us about 5 minutes after making this posting. We were able to cancel your account and issue you a full refund for the item in question before it shipped. You did not receive the item yet because it had not shipped as it had just been billed. We're glad to have been able to assist you and if you need anything further, please don't hesitate to contact us back directly.
author's review
Leah A Hje
map-marker Atlanta, Georgia
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#2428478 
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Cancel an order

I am broke, it took out my power bill money. I only had enough in the bank for my power bill. Now I am negative and I didn't even get the product either.

Loss:
$81

Preferred solution: Full refund

User's recommendation: No they take your

Helpful

Instaflex's reply to: Complaint

Hi Carla - We're so sorry to hear yo were surprised by your monthly shipment. Our records show you phoned us on September 3rd, asked to have your account canceled, which it was, and received return instructions to get a full refund. They were also emailed to you as well. We show you phoned back in on September 28th to get additional info on returning the bottle, which was provided again. The team did process a full courtesy refund for you, proactively, while we await the return. If you need anything else, please don't hesitate to contact us back directly.
author's review
Carla T Gsk
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#2195092 
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Complaint

Order a sample. Then sent a bottle for 80$ and overdrawn my bank account cost me a extra 187$

Loss:
$267

Preferred solution: Full refund

Helpful

Instaflex's reply to: Wrong number get refunded for something I never received

Hi Tony - Our records indicate you paid $4.99, received your sample, and after the end of your trial period you were charged for a monthly supply. We show that you called us after you were billed for the monthly supply but before it shipped. Our agent canceled your account at your request, stopped the outbound shipment and you were issued a full refund. If you need any additional help, please don't hesitate to contact us back directly.
author's review
Tony S Uor
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#2191371 
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Wrong number get refunded for something I never received

I never got the product how is that you are sticking to your word i need result please I'm paying for something i never got

Loss:
$50

Preferred solution: Full refund

Helpful

Instaflex's reply to: I want to cancel my subscription

Hi Theodore - Our records show you called into us about 15 minutes after making this post and decided to change your next shipment date instead of cancelling the subscription. Please don't hesitate to contact us back if you need anything else and thanks for being such a long time customer!
author's review
Theodore C Lyb
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#2092532 
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I want to cancel my subscription

I can not afford the subscription any longer.

User's recommendation: great product

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Lucyle Ibo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
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#2025850 
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I was two time charge

Hi my name is Aldo Cavarra I just received my visa bill and I seen you changed two times.Please correct this problem thanks
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Instaflex's reply to: I only ask for sample

Donna – Our records show your account was canceled and issued a full refund on 4/27, 2 days before this posting. Please don’t hesitate to contact us back directly if you need any further assistance
author's review
donna h Vnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
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#1895834 
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I only ask for sample

y'all keep charging me $80 you better start taking out of my bank account and put it all back I didn't ask and I didn't get no more pills so don't be taking no more money out of my bank account put the $80 back in my bank account both of it I want the $160 put back in my bank account and I mean

Loss:
$160
Pros:
  • Too expensive
Cons:
  • Charge for free sample
  • Fraudulent charging without authorization

Preferred solution: Full refund

User's recommendation: No did not work

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Jack N Dvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
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#1848790 
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They get in your account and won't let go.

Please don't get involved in the two week free trial scam. It's opening the back door to your bank account. First thing ya know they've hit it for $75 dollars. They send it from one location, but you have to return it to another. They tap dance around returning your money and hold it as long as possible. The very worse part is its usless. DOES NOT WORK AT ALL. As useful as the whiskey the snake oil salesman used to push. You have to resort to scaming people when your product is CRAP.
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Loss:
$75

Preferred solution: Full refund

User's recommendation: Run. Run far from these scamers.

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