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Instaflex's reply to:

Cancelling Instaflex

Sally – We would have been more than happy to help you with your account if had contacted us directly. Your account has now been canceled. We put our phone number on every bottle we ship, every page of our website, and in all order receipts that are emailed out. If you need it or want additional help, please call us at 800-436-0920
Review
#1071432 Review #1071432 is a subjective opinion of poster.
Pros
  • It works
Cons
  • Price and the fact that thep keep sending the product
Reason of review
Order processing issue
Loss
$75
Preferred solution
Full refund

They just keep sending me product without my permission. The product worked great!

But I can buy it @the health food store for almost the same price! You guys are ridiculous ! Cancel Cancel! Cancel cancel cancel cancel I will cancel my credit card promptly.

Do it now! You know where u can stick it! Rip off Rip off Rip Off Will never buy that product again! Take a freaking hike!

Will never buy online again! Thanks to you guys. Never mind what a *** company.

And then you have to write a review of a 100 words when you can say it in ten words or less. Not impressed at all!

Instaflex's reply to:

Instaflex - When taken in by inspired paid advertisement

We’re not familiar with Purity Products as they are not associated with our company, but yes customers may cancel anytime during the 18 day trial either by phone, email, or through our online customer portal, and they will not be charged anything additional nor will they have to return their sample. That is theirs to keep.
Review
#1070813 Review #1070813 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Just remember to always mark the date down of a delivery of any pills, tablets etc that are sent to you on a trial basis. This applies to many companies like Purity etc., if the pills sent do not meet with your expectations then notify the company WELL BEFORE the expiry date they gave you for testing...ie 18days trial ...

then phone 16 days before and inform them of your wish to terminate the contract. I often find, personally speaking of course, ... that the persons advertising their products on air... will use an abundance of glowing enthusiasm that their products will rejuvenate you beyond all belief.....Ha,Ha,Ha.

Of course they are paid to do that .

Regrettably, sometimes your body might not be as receptive as others ...so in this case you have to notify the company before the next replenishment date. Having been there has given me the encouragement to help others become aware of the fate of late cancellation

Instaflex's reply to:

Want to buy instaflex advance in israel

If you would like to make a wholesale inquiry, please contact us at support@Instaflex.com
Review
#1069895 Review #1069895 is a subjective opinion of poster.
Reason of review
Fast order processing

where can I buy instaflex advance in Israel if not are you shiping to Israel. Is there an office or an export manager I can contact in order to Import this products to Israel We are a group of Orthopeds which are trying your Instaflex Advance please direct me to the right person in the company I myself tried it for the passed 3 month and gave to 4 other people with hip and knee proplems and it work both for me and them, this can be a great prouct to sell it here in Israel.

What is the procedures and te terms of your company, We will as wel need to approve it by the health authorities here in in Israel. what docoumnation are excisting for reviewing to the ministry of health Sincerely yours Morris Weingarten bagsvered@gmail.com

Instaflex's reply to:

Instaflex Sketchy Company?

We’re sorry you had an issue with your order. We use a fraud prevention service to screen orders before they are approved. The service looks at a multitude of variables, such as Geo Location, address verification, card type, user activity on the site, etc. It appears your order was declined due to this fraud screening, we’re sorry if this was done in error as we do occasionally get false positives. We’re glad you were able to easily understand the terms of the trial program as we try and make them very clear for everyone. Our product is available in a number of ways for purchase, through the trial program, a single bottle or bundled bottle purchases on our site, and also through major retail outlets like GNC and Walgreens.
Review
#1013966 Review #1013966 is a subjective opinion of poster.
Cons
  • That they declined my gift card
Reason of review
Declined my card, that had $4.99 + this was a Visa Gift Card that I shop with online for safety precaution!
Preferred solution
Let the company propose a solution

I wanted to get a trial, thinking that it must be a good product if they're offering a 14 day free trial. I always use gift cards with online purchases for safety precautions.

They declined $4.99 on the card that I know has way more than that amount. The pop up said that this card was declined to try another? They just want to be able to charge you and bind you into paying for future product that you didn't know if you liked yet? You must contact them with in 18 days of your free trial to cancel, I've been there done that and I was still charged on other free trial offers.

Most of the time you have to jump through hoops to cancel. I've rather buy the product if I want to try it than to go through the cancellation process and waste my time, which to me is more valuable than $4.99 or the $75 dollars if you get scammed by them charging you after you cancelled. If I try it I will give a true review on sites that are unbiased if you share reviews on some sites that are bias they may hide bad reviews, I've experience this so many times. Please make sure to read reviews from unbiased sites.

I just found this site which I hope that my review gets published.

This is in regards to the "FREE SAMPLE OFFER ONLY" not the product itself. I have not tried the product yet.

Instaflex's reply to:

Instaflex - Supplement Free Trial Review

Hi – Our records show you posted this complaint prior to calling in to our customer service department. Our records show the representative was able to cancel the account at your request and give you an RMA # for a full refund. Please let us know if you need additional assistance, we always encourage customers to contact us first so that we may assist them with their account.
Review
#1005116 Review #1005116 is a subjective opinion of poster.
Reason of review
Problems with payment

I paid 4.99 for shipping n handle with my credit card for the 14 free days of pill i did not like this product but yet without my permission this company took74.98 off my card an i want it put back on my card an i dont not want this product anymore an for this to be taking off my card again if its not back on my card i will get in touch with my lawyer i did not appoval this an am not happy about this i will be calling early in the moring thank you

Instaflex's reply to:

So instaflex NO.i think

We’re sorry to hear the product did not work for you. We’d be happy to help assist you with your account. Since you posted the comment anonymously, there is no way for us to do this proactively for you or to contact you. Customers may cancel anytime by using the contact form on Nugenix.com or by emailing us at support@nugenix.com. If you wish to speak with someone to cancel, our customer care center is open 6 days a week and be reached by calling 855-714-3234. We’d be glad to assist you with canceling through any of these avenues.
Review
#1000012 Review #1000012 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

it did not work , tried second bottle still did not work. I tried to cancel , that did not work either.

what do you do, when they do not listen. I think it is a scam , so you keep on paying. how do you stop them. who do you talk to ?

to stop this nuisance, let me know please .

is there a number to call please. I do not what else to say to get their attention and stop this stupidity I do not know what else I can say for them to listen, I just keep repeating myself.so I keeping saying the same thing, because they refuse to accept my comments.

Instaflex's reply to:

Instaflex - Membership Review

We’re very sorry to hear the product did not work for you. We would be more than happy to assist you with your account if you can call us at 800.436.0920 or email us at support@instaflex.com. You comment was posted anonymously, otherwise we would be able to follow up with you directly. We also offer a 30-day money back guarantee on all shipments, so a customer, like yourself, would be able to return their shipment for a full refund. We would be happy to give you those details if you can contact us directly.
Review
#988529 Review #988529 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

I was told if this didn't work they would cancel my order. It didn't work but the pills kept coming and my card kept being billed and I can't get my money back so I cancelled my card and got a new one This is BS

Instaflex's reply to:

Instaflex - Review in Health and Beauty category from Montreal, Quebec

We make Instaflex available for purchase in a variety of manners including major retail outlets like GNC and Walgreens, single and multiple bottle purchases on our website, and also through a trial program. Customers who purchase through our trial program have 18-days to sample our product. Customers who like the product don’t have to do anything and at the end of the 18-day trial they will be placed in our auto-replenishment program. Customers who do not like the product or prefer not to be on the auto-replenishment program may cancel any time during the 18-day trial or after without future commitments. We try to make the product available for purchase in the manner of the customer’s choosing.
Review
#919856 Review #919856 is a subjective opinion of poster.
Reason of review
Good customer service

Whoever you are, be careful and don't give them your credit card dates.

I had to cancel my credit card because they started to take money out of it, without my consent! THIS IS A SCAM !!! Now they want me to write 100 words to be able to submit this review, ok: SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM.

Be aware of Instaflex free sample

I ordered the free sample and paid the $4.00 shipping charges about the 8th day of October, 2014. On 10-28-14, I was charged for $74.98 from Instaflex. I immediately call the telephone number, 800-436-0920 and told the rep I had not ordered this product, and that sample did me no good. He said I had made the order, because I was given a period of 16 days to cancel any order on my account in the future from the time I ordered the free sample. He told me he could not refund the money because the bottle of pills had already been sent, which I have never received. He told me he could make me a special deal and credit me $40 and I would only be charged $34.98. I agreed to this, but it was the second scam, because instead of giving me a credit from the original $74.98, I was charge a second time with a credit of $40 and charged again for $34.98 for a total of $109.96. I hope some government agency will take these complaints seriously, and shut this outfit down before they are allowed to keep this scam operating.
View full review
13 comments
Scooterdink
#1690746

I had the same thing happen. I ordered the “free sample” and was charged $74.98!

What a ripoff! Am going to call them.

Anonymous
#1679403

Heard about free sample of cream on TV with free shipping!!!!! Was taken to sight where it stated I had to purchase tubes with a free trial return!

No customer here false advertisement. .......

Anonymous
#1603590

Please cancel future shipments of Instaflex.

Anonymous
#1601282

This is Jacques Bedard 613-936-8208 or613-360-6624.i need for you to cancel the order that someone took money out my bank.my address is 1237 please second street west Cornwall Ontario K6j1j2.someone took my bank card. So please cancel that order near $80 something dollars.my bank told me to call you to cancel it please tyJacques Bedard

Anonymous
#1622507
@Jacques Bedard

You do realize this is just a review page and that you are commenting on a customer's review...not contacting a representative, right?

Anonymous
#1712910
@Sam

Ok!

Anonymous
#1547857

Another scam. Tried to call to cancel any further shipments and was put on hold for a LONG time!!!

Anonymous
#1543489

Its not fine print and they tell you this will happen, I tried and and to be honest it worked great, sorry you missed where it said to call I am a believer in this product

Anonymous
#1401561

I read the terms and conditions before I ordered the free sample where they say if you don't call and cancel within 18 days after you order the sample, they will automatically send you more for $69.99 plus $4.99 S&H. It's right there in print.

Anonymous
#1345433

The same thing happened to me! But if you read the fine prints (actually, it wasn't even in the fine prints, you need to click on their "Terms and Conditions" link, which was side by side together with links to their Privacy Policy, Copyright Information, etc.), they automatically enroll you in their 30-day auto-ship program when you sign up for the free trial.

(Free in "quotes" because you still need to pay for S&H). That catch, hidden in the fine prints, got me to thinking... If you have a great product, you don't need these under-handed hooks. The consumer will jump through hoops and fences to buy your products after the free trial.

I've gotten good results thus far with Triple Flex from Nature Made and have always continued to buy it. Occasionally, I still try new products. But their 30-day auto-ship condition is just not right. It may be legal, but certainly not ethical nor fair in my book.

Even if their product is good, such under-handed practices would then tarnish and mar an otherwise great item. Too bad since this would only deter new customers from trying it out.

Anonymous
#1537165
@Jeff C

I agree. I have no use for companies who use the auto-ship scheme to try their product. If its a good product they won't have to worry about repeat sales.

Anonymous
#1228019

Your autocorrect named confronting instead of Condroitin ...you are orrect otherwise ...both " natural " substitutes are worthless, so 2 x worthless = worthless.

Anonymous
#1228018

I heard both confronting & glucosamine were not of any relief so two times the relief of " 0 " still equals " 0 " or still no pain relief. Come on people , there is no instant cure

View more comments (12)
Review
#552945 Review #552945 is a subjective opinion of poster.
Loss
$110

Instaflex in Tallassee, Alabama - Billed and shipped product without my requesting it

Same as many others these scammers began shipping and billing me without my consent. DO NOT give them a credit card number for the shipping charges on a "free" trial. They will use your number to bill you $75 EVERY MONTH. The trial product they sell didn't do anything foe me. This is a scam and the FTC should be looking into their business practices. I would not recommend to anyone to do business with this company as they are automatically billing people who thought they were just requesting a free trial sample - NOT signing their life away. Bad Business Bad Product.
View full review
1 comment
Anonymous
#1713694

I told u all I just want to try the free sample now u have charge my card. Take me off ur list . Plus I want my money back

Review
#550502 Review #550502 is a subjective opinion of poster.
Reason of review
Fraudulent Billing
Loss
$75
Preferred solution
Full refund
Tags
  • Instaflex Scam
  • Fraudulent Shipping