4.1K views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

New Reviewer
23 comments

I ordered the free sample and paid the $4.00 shipping charges about the 8th day of October, 2014. On 10-28-14, I was charged for $74.98 from Instaflex.

I immediately call the telephone number, 800-436-**** and told the rep I had not ordered this product, and that sample did me no good. He said I had made the order, because I was given a period of 16 days to cancel any order on my account in the future from the time I ordered the free sample. He told me he could not refund the money because the bottle of pills had already been sent, which I have never received. He told me he could make me a special deal and credit me $40 and I would only be charged $34.98.

I agreed to this, but it was the second scam, because instead of giving me a credit from the original $74.98, I was charge a second time with a credit of $40 and charged again for $34.98 for a total of $109.96. I hope some government agency will take these complaints seriously, and shut this outfit down before they are allowed to keep this scam operating.

Monetary Loss: $110.

Location: San Antonio, Texas

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

The website says you have 14 days from the order date to cancel any autoship. I received my two week sample but since I didn’t have 14 days to check it out, I emailed and cancelled the autoship.

However, from the first time I took it, I have had no back pain and plan to re- order. I was skeptical but it worked great for me.

Guest

You are so right. As a victim of numerous scams, there needs to be a serious investigation by our government, from local to federal. Thank you for posting your experience.

Guest

Thanks to your message you saved me a ton of a headache and will not will not order this product

Guest

I just read a post from a dissatisfied customer, wish I had seen it before my trial. A similar situation has happened to me.

I hope I'm not put through the wringer like Texas was! This company will not grow as long as scamming is going on.

My spouse said the pain relief cream worked well on his back, so why does the company allow shady antics with their employees? Something needs to be done about their dishonest business practicess.

Guest

I just saw an order on my statement from Instaflex that I did not request! Plus, they took $80.49 from my account.

Now I have to try and get my money back by refusing the delivery. I hope Instaflex's response is one I'll be pleased with. I believe the product is exceptional in quality, but the cost is too much for me to continue using the product.

I should have looked at the reviews before trying it! BUYERS BEWARE!!!

Guest

Scam

Guest

I guess I wont be ordering either. I was very interested for my mom.

It's a shame when people get scammed like this. I'm sorry that happened to them & THANK YOU for giving us all the heads up.

Guest

I was just about to text and get the trial sample for my mum but the review has made me think twice

Guest

Well that just stop me from ordering instaflex to see if it help my pain. The people want to rip u off I get very 'Ugly" when u try to take my money I work everyday to live, so thanks for the heads up

Guest

The same thing just happened to me

Orson Two

I had the same thing happen. I ordered the “free sample” and was charged $74.98!

What a ripoff! Am going to call them.

Guest

Heard about free sample of cream on TV with free shipping!!!!! Was taken to sight where it stated I had to purchase tubes with a free trial return!

No customer here false advertisement. .......

Guest

Please cancel future shipments of Instaflex.

Guest

This is Jacques Bedard 613-936-**** or613-360-****.i need for you to cancel the order that someone took money out my bank.my address is 1237 please second street west Cornwall Ontario K6j1j2.someone took my bank card. So please cancel that order near $80 something dollars.my bank told me to call you to cancel it please tyJacques Bedard

Guest
reply icon Replying to comment of Guest-1601282

You do realize this is just a review page and that you are commenting on a customer's review...not contacting a representative, right?

Guest
reply icon Replying to comment of Guest-1622507

Ok!

Guest

Another scam. Tried to call to cancel any further shipments and was put on hold for a LONG time!!!

Guest

Its not fine print and they tell you this will happen, I tried and and to be honest it worked great, sorry you missed where it said to call I am a believer in this product

Guest

I read the terms and conditions before I ordered the free sample where they say if you don't call and cancel within 18 days after you order the sample, they will automatically send you more for $69.99 plus $4.99 S&H. It's right there in print.

Guest

The same thing happened to me! But if you read the fine prints (actually, it wasn't even in the fine prints, you need to click on their "Terms and Conditions" link, which was side by side together with links to their Privacy Policy, Copyright Information, etc.), they automatically enroll you in their 30-day auto-ship program when you sign up for the free trial.

(Free in "quotes" because you still need to pay for S&H). That catch, hidden in the fine prints, got me to thinking... If you have a great product, you don't need these under-handed hooks. The consumer will jump through hoops and fences to buy your products after the free trial.

I've gotten good results thus far with Triple Flex from Nature Made and have always continued to buy it. Occasionally, I still try new products. But their 30-day auto-ship condition is just not right. It may be legal, but certainly not ethical nor fair in my book.

Even if their product is good, such under-handed practices would then tarnish and mar an otherwise great item. Too bad since this would only deter new customers from trying it out.

View more comments (3)